What is Eligible
- Returns are accepted within 7 days of delivery for ready-to-ship pieces.
- Items must be unworn, unwashed and returned with original tags, packaging and invoice intact.
- Size exchanges are honoured within 7 days, subject to availability of the requested size.
- In the rare event of a manufacturing defect or damage in transit, we will replace the piece or issue a full refund.
What is Not Eligible
- Custom, bespoke and made-to-measure pieces are non-returnable and non-exchangeable.
- Privae Fit (custom-measured) orders, alterations and bespoke colourways.
- Sale, archive and final-edit pieces, unless damaged on arrival.
- Items returned without original tags, packaging or beyond the 7-day window.
- All international orders — these are non-returnable and non-exchangeable. Please review size and details carefully before placing your order.
How to Initiate a Return or Exchange
- Write to us at queries.hausofprivae@gmail.com within 7 days of delivery, with your order number and reason.
- Our team will arrange a reverse pickup from your address, wherever serviceable.
- Once received and inspected, refunds are processed to the original payment method within 7–10 business days.
- For exchanges, the new piece is dispatched once the original is received and inspected.
A Note from Our Atelier
Slight variations in colour, hand-embroidery and weave are characteristic of artisanal craftsmanship and are not considered defects. Each piece is a celebration of the maker's hand.
Need Help?
Reach out on WhatsApp at +91 7023117408 or email queries.hausofprivae@gmail.com — we typically respond within a few hours.