Return, Exchange & Refund Policy

1. Ready-to-Ship Products

Returns and exchanges are applicable only for ready-made garments, not custom pieces.

• Request must be raised within 7 days of receiving the item.
• Item must be unused, unwashed, unaltered, and returned in original packaging with all tags intact.
• Options:
  • Exchange: For a different size, color, or style (subject to availability).
  • Store Credit: Valid for 6 months from issue date.
  • Refund: To original payment source within 7–10 business days after inspection.

2. Cash on Delivery (COD) Orders — Within India

COD is not available for online orders placed via our website. For customers in Jaipur, direct coordination is possible for COD orders.

• Refunds for Jaipur COD orders will be processed to your bank account after the return is received and approved.
• Bank details must be securely shared with our team via WhatsApp for processing.

3. International Orders

• COD is not available for international shipments.
• Refunds will be processed in INR as per the prevailing exchange rate at the time of transaction.
• Any conversion charges or international bank fees are borne by the customer.
• Returns/exchanges are not accepted unless the item is damaged or defective — subject to prior approval.

4. Customized, Altered & Made-to-Order Products

These include bespoke garments, made-to-measure pieces, or items with any customization or alteration.

No returns, exchanges, or refunds are available for these items due to their personalized nature.

• Fit Adjustments:
  • Jaipur clients: Free in-person alterations at our studio.
  • Outside Jaipur (India only): Ship the product to us at your own cost for alterations.
  • Return and re-delivery shipping costs are to be borne by the customer.

5. How to Initiate a Return or Exchange

1. Contact Us: Within 7 days of delivery via WhatsApp or email at orders@hausofprivae.com with your order number and concern.
2. Receive Instructions: Our team will approve the request and share the return address and steps.
3. Product Check: Once received, the product undergoes a quality inspection.
4. Refund/Exchange: Based on your selected option, we'll process your request after the item passes inspection.

6. Important Conditions

• Items showing signs of wear, damage, or alterations will not be accepted.
• Sale, discounted, and sample products are not eligible for return, exchange, or refund.
• We reserve the right to deny returns that don’t meet our policy requirements.
• Refunds are processed only after inspection and approval.

7. Damaged or Defective Items

If you receive a damaged or defective product, please:

• Notify us within 48 hours via WhatsApp or email.
• Share clear images of the item and packaging.
• After verification, we will offer a replacement, repair, or refund based on availability and our discretion.

8. Contact & Support

• Email: queries.hausofprivae@gmail.com
• Phone:+917023117408 (Mon–Sat, 10 AM–6 PM IST)
• WhatsApp: For urgent support, message us with your order number.