Shipping & Delivery Policy

1. Ready-to-Ship Products

Products available in standard sizes without alterations or customizations.

• Processing & Dispatch: 3–7 business days from the date of purchase.
• Delivery (India):
  • Metro Cities: 2–5 business days post-dispatch
  • Other Cities & Towns: 5–7 business days post-dispatch
• International Shipping: Dispatched within 7 business days. Timelines vary based on location and customs.

2. Altered Products (Customized Fit)

Minor alterations such as sleeve length, hemline, or waist adjustments.

• Dispatch (India): Within 10 business days depending on the adjustment.
• Delivery (India):
  • Metro Cities: 2–5 business days post-dispatch
  • Other Cities: 5–7 business days post-dispatch
• Note: Alterations are not available for international orders.

3. Customized / Bespoke Products

Made-to-order designs based on your measurements, colors, and embellishment preferences.

• Dispatch: Typically within 30–45 business days, depending on design complexity.
• Delivery (India):
  • Metro Cities: 2–5 business days post-dispatch
  • Other Cities: 5–7 business days post-dispatch
• International Orders: Customization is available; timelines discussed post-order.

4. Important Notes

• Timelines are estimated and may vary during festivals or courier delays.
• You’ll receive tracking information via email or WhatsApp once shipped.
• Items in the same order may ship together or separately based on availability.

5. Shipping Charges

• India: Free shipping on orders above ₹15,000. Nominal fee for orders below.
• International: Charges calculated at checkout based on weight and location.

6. Customs & Duties (International Orders)

Customers are responsible for import duties, taxes, and customs fees. Haus of Privaé is not liable for customs-related delays.

7. Delivery Support & Urgent Queries

For any shipping-related queries, reach us at:

• Email: orders@hausofprivae.com
• Phone: +91-XXXXXXXXXX (Mon–Sat, 10 AM–6 PM IST)
• For urgent help, message us on WhatsApp with your order number.

8. Frequently Asked Questions